I approached Sha-En some years back to conduct an Appreciative Inquiry session with a team I had just inherited. The feeling was that the team needed a new perspective and some refreshing, so that I could be given a chance to reset and lead them with no legacy misgivings. After the session, the team reported feeling encouraged. They appreciated the chance to articulate the vision they wanted for the team, and having some clear-headed discussion about how to get there. Honestly, I was doubtful the session would amount to more than a feel-good event, but the outcome far exceeded my expectation. Sha-En was extremely tactful in the way she raised difficult questions and feedback! If there is a chance to work with her again, I would definitely do so!